We bring the AI agents to your workflow.
Andon builds, runs, and tunes bespoke AI agents for the business-critical, judgment-heavy workflows inside healthcare, insurance, logistics, and finance operations. Agents handle the volume. Your team reviews the edge cases. Every review makes the agent better.
liveThe work that doesn’t fit a rules engine
Some of the most expensive work in your operation can’t be captured in a set of rules. Mistakes are costly, and the work takes judgment and exception handling.
Triaging a denial and deciding the next move.
Judging whether a claim can pay straight through or needs an adjuster.
Resolving a shipment exception that three systems disagree about.
Deciding whether an AML alert is a false positive or the start of a case.
Work like this is too nuanced for RPA and too high-stakes for an off-the-shelf solution. So it falls to people, and you scale it the only way you can: hiring, training, and re-training analysts, forever.
Agents can do most of this work now. But for an operations team with a handful of engineers, getting there has meant two options, neither of them good.
Andon is the third option: your SOP and the exceptions your team learned the hard way become a production agent that our platform can deploy, manage, and improve.
Agents do the work. Your team reviews what matters.
Your team focuses on the work that needs business judgment.
Judgment calls, approvals, and exceptions stay with your team: the work that actually needs a human. We take care of the AI engineering behind building, scaling, tuning, and improving agents for your use case.
Confident cases ship. Uncertain ones go to your team.
When an agent is confident, it acts: it files the appeal, updates the record, closes the exception. When it isn’t, it flags the case for your reviewers with its reasoning attached. Nothing high-stakes goes out unchecked.
The agent improves, only on your sign-off.
Each correction your team makes sharpens the agent. Over time it proposes changes to the workflow itself, but nothing in production changes until a human approves it. Accuracy compounds; control stays with you.
Your analysts stop grinding through volume and graduate to the cases that actually need a human.
From your SOP to a production agent
Proof of concept
We embed with your team and capture your SOP: the rules, the exceptions, and the judgment calls your best people make without thinking. That hard-won knowledge stays yours; we build the agent around it.
Production hardening
We iterate against your real cases until the agent clears the accuracy bar you set. It doesn’t go live until it’s earned it.
Deployment & improvement
The agent runs on Andon’s platform: deployed, versioned, and revertible like the software it is. It improves with every reviewed case, and any change it proposes is approved by a human before it takes effect. We stay in the loop as your payers, policies, and volumes shift.
Built for healthcare, insurance, logistics, and finance operations
Healthcare administration
- denials
- claims
- prior auth
- eligibility
Insurance administration
- adjudication
- intake
- exception handling
Logistics
- exceptions
- documentation
- coordination across systems
Financial crime & AML
- alert adjudication
- KYC review
- case escalation
For the business-critical workflows you run every day, rather than one-off tasks. We build the agent around your workflow, not the other way around.
See an agent run on your own workflow
Bring us a process your team grinds through today. We’ll show you what an Andon agent does with it.
Book a demo