Rules where you need certainty. Judgment where you need context.
Keep validations, policy boundaries, and required approvals explicit while agents handle the contextual steps using the evidence available in the case.
Production workflows for complex operations
Automate the decisions that run your operations.
Andon runs business-critical, SOP-driven workflows across your existing systems, with durable execution, guardrails, agentic judgment, and human review built in.
Representative Andon Operations dashboard showing run status counts and workflows that need attention.
- Failing · 24h
- 0
- Pending reviews
- 3
- Running now
- 12
- Waiting
- 4
Run history
Reviews
Versions
Follow the work, not just the answer.
See how a case moves from source material through rules and contextual judgment, pauses for a person when needed, and resumes with its history intact.
1
Receive caseCompleted
2
Apply policyCompleted
3
Review exceptionWaiting for a person
4
Complete caseResumes after review
The walkthrough shows a workflow receiving a case, applying policy, suspending for a human review with source evidence, and continuing after a decision.
Production without the infrastructure project
Your team owns the operating model. Andon owns the production system.
Keep using your systems of record and other integrations. Andon handles the workflow execution and decision making.
Your team owns
- SOPs and policy decisions
- Accuracy thresholds and approval policies
- Exception handling and sign-off
Andon owns
- Contextual judgment through agents
- Durable execution and workflow state
- Review routing and run inspection
- Versions, controlled releases, and runtime operations
Your team’s interfaces
The portals, inboxes, and apps where work happens
AndonProduction workflow execution
Agents · state · guardrails · reviews · versions
Your systems
Databases, documents, and internal APIs
Capabilities
Built for how complex operations actually run.
Traditional software handles explicit rules. Contextual work needs judgment. Production operations need both, and a system that keeps every case moving across time and systems.
Pause for people. Resume without losing the thread.
When a person is needed, the workflow waits with the relevant context attached and continues from the same step after the response.
Runs for as long as the work takes.
Work can wait on a review, a deadline, or an external event while the run and its state remain inspectable.
Common capabilities included. Specific tools built for you.
Document capabilities like OCR and structured extraction come standard. Integrations bring context from your systems and write results back. When a workflow needs something specific, such as a payer-policy database lookup, we build it as a tool the workflow’s agents can use.
Where Andon fits
Choose what your team wants to own.
Each approach can automate part of the work. The difference is what your team still has to operate afterward.
| Approach | Best for | What your team still owns |
|---|---|---|
| Traditional automation | Stable, deterministic processes | Contextual exceptions require manual work or custom code |
| Copilots | Ad hoc analysis and decision support | People still coordinate, execute, and track each case, so the operating model does not scale |
| Agent frameworks | Building custom AI systems | Production orchestration, state, reviews, deployment, and monitoring |
| Point solutions | One standardized workflow | Adjacent workflows require another product or integration |
| Andon | Complex, SOP-driven operations | Policy, approvals, and business outcomes. Andon owns the agents and execution. |
How it works
From your SOP to a running production workflow.
We work with your team to codify the SOP. Once live, the workflow runs on Andon; changes are evaluated, versioned, and released with your approval.
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01
Capture the SOP.
Together, we define the rules, examples, exceptions, systems, approval points, and performance target, then build them into an Andon workflow.
-
02
Execute the decisions.
Agents process documents and cases, applying the right rules and contextual judgment at each step.
-
03
Route the exceptions.
Escalate uncertain or sensitive cases with the context and evidence a person needs to decide.
-
04
Improve safely.
Evaluate changes against representative cases, version each release, and activate it only after approval.
Accuracy and control
Control that stays visible over time.
Operational trust comes from seeing what ran, what evidence was available, where a person intervened, and which version produced the result.
Every workflow is written in a structured workflow language, agent steps included. Andon executes and persists that structure step by step, making each run inspectable and every change reviewable before activation.
Read the common questionsRun and step history
Inspect status, inputs, outputs, timing, and errors for each workflow run.
Evidence at review
Present the source context and files attached to a pending decision.
Human approval gates
Hold consequential steps for a person and record the response that resumes the work.
Versioned releases
Compare a built version with the active one, test it, and choose when to activate it.
Frequently asked questions
What kinds of workflows are a good fit?
Recurring, SOP-driven work is a strong fit when each case combines explicit rules with contextual judgment, may require human review, and needs to stay tracked across documents, systems, or time.
How much engineering work is required from us?
We lead the workflow implementation. Your operations lead provides the SOP, representative cases, exceptions, policies, and target accuracy; engineering provides scoped system access and helps test integrations. This work usually fits within the 3–4 week first-workflow process, but complex workflows, integrations, or a higher accuracy bar can add time.
Why not build this with an agent framework and an orchestrator?
Building with a framework can be right if your team wants to own the full production system: durable state, human-review flows, run inspection, versions, deployments, monitoring, and runtime operations. Andon is built agent-first: agent steps and their surfaced inputs, outputs, evidence, and status are part of the inspectable workflow run. You get that operating layer without building or maintaining it.
Can a workflow wait for several days?
Yes. A run can wait durably for a person, deadline, or external event. Its state remains attached to the run when execution resumes.
What happens when the workflow is uncertain or wrong?
Uncertain or sensitive cases route to human review based on the thresholds your team sets. When an outcome is wrong, the run history shows exactly what happened, and the fix ships as an evaluated, versioned change that activates only after your approval.
How long does the first workflow take to launch?
A first workflow typically launches in 3–4 weeks. During that time, we work with your team to understand the SOP, codify its rules and judgment, connect the required systems, and validate the workflow against representative cases. Complex workflows, integrations, or a higher required accuracy bar can extend the timeline.
How does Andon work with our existing systems?
We scope each workflow to the data, documents, APIs, and tools it needs, then connect it to your existing systems through approved interfaces. Integration work is defined during implementation; Andon does not assume every system is available as a packaged connector.
What does our team continue to own?
Your team owns the SOP, policy decisions, approval and accuracy thresholds, exception handling and sign-off, and business outcomes. We help translate those requirements into the workflow; Andon then operates the agents, durable execution, reviews, inspection, versions, and runtime infrastructure.
Request access
Bring one workflow that matters.
We’ll understand your process, policies, and approval gates, and turn them into a production-grade Andon workflow.